Returns

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RETURNS

We do accept returns but we try to work with you to ensure that you will be very happy with your order. We now offer a FIT CHECK a form that must be completed on every order. Many customers love their product but have chosen the wrong size and so to prevent unnecessary expense on both sides we will now offer "FIT CHECK" .

All you need to do is complete the FIT CHECK form and complete your body measurements  bust, waist and height in centimetres . We will receive your measurements and will ensure the size selected is correct for you.

However in the event that you do need to return your purchase the the following rules apply:-

1, Advise our office via email office@featherandfind.com that you would like to return your garment stating the reason. We will advise you of the best address to send your return based on your location. DO NOT RETURN ANYTHING TO HK or BALI

2. Pack the item back into the packaging with all labels and packaging intact and in perfect condition.

3. Once the item has been received we will go ahead and refund your credit card or Paypal account.

4. The free shipping offer that we give to you is under the condition that you keep your order. If you return your order a nominal fee of $40 will be deducted from your refund to cover shipping fees to you when the garment was sent out. 

In keeping with our international focus, Feather and Find is proud to ship to many countries around the world. For a complete list of countries we currently serve, please view our International Shipping Table.

CUSTOM & IMPORT CHARGES Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel .Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. Additionally, please check with the Customs bureau in the destination country if you are unsure about any commodity-specific import regulations or restrictions (including quarantine) that might affect your shipment. A few of the country-specific import restrictions known to affect items sold at Feather and Find include, but are not limited to: (a) all jewelry items being shipped to Spain, Monaco or France; (b) all items being shipped to Australia that contain natural fibers (including bamboo, coconut, straw, and cane), potpourri, wood, animal parts (including hide, bone, and horn), natural wool, or fine animal hair. Feather and Find cannot be held responsible for any items quarantined, destroyed or otherwise not delivered as a result of an import restriction. Please note: many large or oversized items, including furniture, are only available to be shipped using either LCL (Loose Cargo Loads) or as part of a container.